Bryant Herrman

Technical Program Manager | 20 years delivering business technology solutions

Los Angeles, California | in/Linkedin | [email protected]

Strategic and versatile leader with 15 years of experience directing information technology programs. Innovative and resourceful problem-solver, ensures mission success in times of stability or uncertainty. Managed cloud migration programs on time and budget, delivering $8 million in hard savings. Seeking a role directing the use of artificial intelligence and automation to develop efficient human-centered solutions.

Key Skills

  • IT Strategy & Transformation
  • Business Intelligence 
  • Cloud Migration Expertise 
  • Business Case Development 
  • IT Service Management

Experience

Personal Leave and Freelance Consulting 01/2024-present

  • Leveraged severance period for health and to train on Google or open source AI/ML tools (Google Gemini, ChatGPT, LM Studio, Dataiku, and Active Pieces).

Kaiser Foundation Hospitals Pasadena, CA

Director, IT Service Management, Messaging and Collaboration 12/2018-01/2024

  • Reduced by 18% the time to resolve incidents and to implement prevention plans.
  • Collaborated with Microsoft and Accenture to pioneer Microsoft Co-Pilot early adoption.
  • Led and mentored cross-functional virtual teams of 18 members, resulting in 25% increase in employee satisfaction and 75% reduction in turnover.
  • Directed a three year program of cloud migration projects ($8 million saved) targeting Microsoft 365 services, including OneDrive, SharePoint, Power Platform, and Dynamics 365.
  • Optimized IT support used by 275,000 staff by aligning Help Desk processes with infrastructure procedures, resulting in 25% improvement in first-call resolution rate.

Manager, IT Engineering – Applications 01/2015-12/2018

  • Managed a remote team of 10 consultants, engineers, and architects.
  • Accountable for project and operating budgets of $16 million.
  • Aligned roles with DevOps workflows to support 40% more design requests.

Solutions Consultant/Specialist 03/2013 – 01/2015

  • Automated Enterprise Services dashboards, saving one full-time equivalent position.
  • Co-led internal migration and upgrade of SharePoint services on-premises, maintaining 99.99% uptime and delivered 30% cost savings.

Solutions Consultant/Specialist, IT Infrastructure Program 12/2010-03/2013

  • Implemented Oracle’s Primavera to manage $1.2 billion infrastructure refresh program.
  • Managed data and reporting used to present, share, and collaborate on business cases up to $500 million.
  • Delivered rechargeable process, tools, and solutions services, saving PMO $1 million.